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ESCINC Quality Assurance Program

ESCINC maintains a Quality Management Plan (QMP) for each of its contracts. A comprehensive QMP is essential for the successful conduct of any program. In addition, a thorough QMP ensures confidence in the contract and federal personnel. Each QMP comprises of two distinct components: Quality Control and Quality Assurance.

Quality Performance is a committment to excellence that is achieved through teamwork and a process of continuous improvement. ESCINC is dedicated to being the best in its class in providing quality services that meet or exceed client expectations. Quality Performance is measured by measuring inputs - not just outputs; demanding measurement and accountability; requiring sustainable gains; and delivering on customer satisfaction to build loyalty.

ESCINC conducts ongoing surveilance of the contract performance as indicated in ESCINC's QMP. Every individual working under the contract will have specific responsibilities and certain flexibility to perform their day-to-day activities withing the contract specifications while adhering to the performance standards outlined in the plan.

The metrics are specifically defined in the QMP. ESCINC refines these metrics upon contract award with input from proposed staff and the federal agency personnel. ESCINC closely monitors employee performance and adherence to the plan. All QC/QA activities and results are documented and reported. As a rule, everything that pertains to the quality of the service is documented. This will help resolve conflict and increase credibility.

ESCINC will use technologies as well as proven methodologies to enhance and measure productivity and performance. It will be fully committed to strict adherence to the performance objectives documented within SeaPort-e task orders. The QMP specifically measures quality and accuracy levels. SeaPort-e task order requirements will become the benchmark that provides feedback on ESCINC's performance to specific functions. By following the established service levels very closely, ESCINC will anticipate potential problem areas before they approach unacceptable levels, thereby consistently maintaining agreed-upon service levels. Fundamental to this ability is ESCINC's internal commitment to timeliness of processing, optimum process management, and continuous improvement.
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